Tools for Monitoring eFolder Cloud Vaults
Posted by Tami Sutcliffe, Last modified by Rick Klemetson on Apr 17, 2017 05:37 PM
eFolder’s monitoring tools for BDR for ShadowProtect Cloud vaults include machine-level reporting and access to detailed views from a variety of convenient locations in the eFolder portal.
Email notifications are also available, to proactively alert partners and customers
Read the full PDF here: Tools for Monitoring eFolder Cloud Vaults
Monitor and Report
eFolder’s detailed monitoring and reporting for BDR for ShadowProtect Cloud vaults includes machine-level reports and access to detailed views from a variety of convenient locations in the eFolder portal. Email notifications are also available, to proactively alert partners and customers.
Details about the eFolder BDR for ShadowProtect monitoring and reporting are found below.
How to Access Customer Reports
1. Open the eFolder Backup Portal by navigating to https://backup.securewebportal.net/ and logging in using your account credentials.
2. New reports can be accessed from your choice of three locations within the eFolder Backup Portal:
New Ways to Launch Customer Reports:
Please contact www.efolder.net/helpall us at 800-352-0248 if you have questions about this.
When your account enters a warning or error state, an “event alert” will notify you that action is needed. The event alert can take the form of an email or it can be a notification pushed to a PSA.
You can configure an email notification to be sent, once per day, containing data from the 30-DayTrending report, as well as all individual Detailed Machine-Specific Usage reports.
1. Select the My Account > Notifications menu item. Note – If an administrative login has been used, and notification changes are needed to a specific account, the account in question must first be impersonated before selecting My Account and Notifications.
2. Check the ShadowProtect Cloud Replication Notification checkbox.
3. Then click Save Changes.
NOTE: These instructions apply when you are logged in as an administrator to a current account. (Be aware that when you are using an administrative login to make changes to notifications, the account in question must first be impersonated. For step-by-step details on how to impersonate an account, read the “Configure and Impersonate Options” section of the Using the Account Center in the Web Portal video.)
Multi-Tenant Cloud Vault Reports
eFolder provides one or more cloud vaults for each partner (based upon GB usage). The cloud vault acts as the destination for replicated data for each of the Partner’s customers. Each cloud vault has a running version of ImageManager. ImageManager running in the eFolder cloud can be used to set your cloud retention and actively consolidates daily incrementals into weekly and monthly incremental files. eFolder provides visibility into the number of machines replicated and the data stored via the Cloud Vault report.
Dash Panel Cloud Vault report
The Dash Panel Cloud Vault report shows detailed information organized by Cloud vault and is updated every 60 minutes. You can now see which customers are in which vaults, as well as when your vaults are reaching full capacity.
Each Cloud vault (denoted with usernames sp-XXX1, sp-XXX2, sp-wXXX3 and so on) displays:
1. Total number of all customer machines replicated to this specific Cloud vault
2. Total storage space used (in GB or TB)
3. Percentage of allocated space currently being used (with a 20TB limit)
As you scroll down through this report, you will notice that each machine being replicated to the Cloud in this vault appears by Name, along with details describing how much storage space is currently being used by that machine, when the last backup occurred, the local username of that machine’s associated account and whether the machine is a desktop or server.
1. 30-DayTrending Customer Report: Total Replicating Machines
2. Machine Specific Reports
3. Detailed Machine-Specific Usage Reports
In addition to 30 day trend reports, detailed status information is also provided on a per account and per machine basis. Status information includes errors such as ShadowProtect chain breakages and any errors surfaced in the ImageManager logs.
Each machine being replicated into the eFolder Cloud now produces an individual report with Computer name, Status, and Status Details.
Event logs provide another way to look at activities taking place inside your Cloud vault.
A detailed listing of all machines replicating on this vault is also included in the Event Logs under [Details]:
Warnings and Errors
You can examine any errors currently associated with any specific machine by clicking the Details field on the Dash Panel Cloud Vault report