Quest Rapid Recovery v220.127.116.11 (Formerly Dell Rapid Recovery)
Posted by Tadd Oeder, Last modified by Tami Sutcliffe on Jul 13, 2017 01:31 PM
As you may know, Quest recently released a new version of Rapid Recovery, v18.104.22.168. This updated version is a rebranding of the original Dell product over to Quest. Please see the supported application matrix at the bottom of this thread.
At eFolder, our technical team carefully reviews and tests all new releases of software before certifying them for use in our cloud. This ensures we deliver a consistently stable and fast solution. We are happy to announce full support for this version. Any new cores ordered will now come with this version installed. If a prior version is needed, please let us know.
For more info on this latest release, please see below. The latest version eFolder supports is 22.214.171.124. Please keep in mind that in order to move to this latest version, your agents must at least be on v126.96.36.199. Once the upgrade is done, the agents will need to be brought up to date to match the core version in order to take advantage of the new feature set. The schema of the repository has changed in this latest version. There is no way to go back once the upgrade is complete. Also, the target core MUST be upgraded first, then the source core after. If done in the reverse order, any agents replicating data can come over to the target as unrecognized. If this happens, the data will need to be purged and re-seeded.
You can read more about the latest version here: https://support.quest.com/rapid-recovery/6.1.2
Please be aware of the new system requirements for this newest version: https://support.quest.com/technical-documents/rapid-recovery/6.1.2/release-notes/4#TOPIC-678572
Please let us know if you have any questions. If you need to speak to a support technician on this matter, please open a support ticket by emailing us at email@example.com or call 800-352-0248.
This KB from Quest contains info on properly sizing a Rapid Recovery deployment: https://support.quest.com/appassure/kb/118407
Check out this helpful knowledge article:
Rapid Recovery 6.0.2 is now in limited support. To determine the current support phase of your product, please refer to the Rapid Recovery life cycle table.
Be sure to check out the Rapid Recovery Product Support page to find solution articles, tips and tricks, tutorials, documentation, notifications, life cycle tables, training, and a product user forum.
Important Notice: Due to Quest's recent divestiture from Dell Technologies, they are required to retire any Dell branded software from their support Portal. This means that all software downloads and technical documentation for Rapid Recovery prior to version 6.1.2 will be removed from the Support Portal after November 1, 2017. Please download any older versions now that you may need for your future use. I have confirmed with Quest that any existing KB's branded with Dell info will be replaced with Quest's information, so older KB's will be sticking around for now.
Full Support: Fully Supported, generally available release/version. Enhancement requests for this release are accepted and may be considered for future releases. Maintenance releases and/or hot fixes are periodically made available for this release. Release/Version is fully supported by both support and development at Quest. Release/Version is available for download from the Quest Support Portal.
Limited Support: Limited Support is available for this for this release/version, and we will use best efforts to provide known workarounds or fixes. No new code fixes will be generated except under extreme circumstances and at Quest's discretion. No enhancement requests will be accepted. Customers are encouraged to plan an upgrade to a release/version offering "Full Support"
Support Discontinued: Discontinued Versions which are retired or discontinued. No new patches or fixes will be created for this release. Not available for download from the Quest support portal. Only support provided will be to upgrade to a supported version. Support is NOT obligated to provide assistance on this version of the product.
eFolder Support Team