Knowledgebase: BDR for Veeam
Cloud repository unavailable
Posted by Richard Beckker, Last modified by Richard Beckker on Jun 19, 2017 08:24 AM

When a VCCS (Veeam Cloud Connect Service) for any reason becomes unreachable to the appliance for a period of time, the appliance will no longer be able to perform the copy jobs and throw the following error: 'Cloud repository is unavailable due to service provider restrictions'. Even after the VCCS has become reachable again, the appliance might still throw this error.

Solution:

1: Open the Veeam Backup and Replication Console
2: Select the option "Backup Infrastructure"
3: Select "Service Providers"
4. Now here you should see your service provider ve-tab1. Please right click it and select 'Rescan..'
5. After the recan is done, you can check back on your backup copy job and select 'Sync now'

After this procedure the backup copy jobs should run again as intended.

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