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Knowledgebase : > Troubleshoot Backup for Files

Symptoms In a remote backup log (or local backups on osx or linux), you see messages like:INFO: Marking file as deleted: C:\Users\Someuser\Documents\Somefolder\some incredibly long, very long filename.doc ERROR: 0x20000: The server encountered technical d...
Symptoms In the remote of local backup log, you see error messages similar to:ERROR: 0x30000: Failed to insert folder cache entry: database is locked [5] [5 (0x5)] {eFS:Cliesqlite:452} Known Causes and Resolutions The software uses an embedded sqlite ...
Problem Clicking the Add or Visualize buttons on the Folders page will bring up a dialog, but the backup manager application stops responding and appears to freeze or hang.Discussion This problem can be caused by a problem in the Microsoft SMB version 1...
\n\nProblem\n\n The backup fails with an error message similar to the following: ERROR: 0x30000: The system cannot find the path specified. [3 (0x3)] {eFS:ClieBackup:655} In newer versions of the software the error may look like: ERROR: 0x30000:...
Problem The backup fails with an error message similiar to the following: ERROR: 30000: Unable to initialize DAO/Jet db engine. [-2147221164 (0x80040154)] {eFS:Cliehe-JET:148}This indicates that either Microsoft MDAC or the Microsoft JET 4.0 engine ...
Problem The backup fails with an error message similar to the following: ERROR: 0x30000: Failed to insert folder cache entry: database disk image is malformed The error can also have a log entry similar to the following: ERROR: 0x30000: Failed...
ProblemThe backup fails with an error message similar to the following: ERROR: 0x30000: The system cannot find the path specified. [3 (0x3)] {eFS:ClieBackup:655}In newer versions of the software the error may look like: ERROR: 0x30000: The directory do...
ProblemThe backup fails with an error message similar to the following: ERROR: 0x30000: Your pass phrase has changed since your last backup. This change of pass phrase must be approved by your administrator. Please contact customer service.CauseOur serv...
SymptomsBackups fail with one of the following errors:SSL routines: SSL3_GET_SERVER_CERTIFICATE: certificate verify failedSSL routines: SSL3_READ_BYTES: tlsv1 alert unknown caSSL routines: SSL3_READ_BYTES: sslv3 alert certificate expiredAlternatively, w...
Problem You receive the error message "cannot connect to server" when are trying to test the connection, change the password or passphrase, or start a backup, either for the first time or after a software upgrade. Resolution * On the My Account p...
Symptoms When logged on as a user with administrative privileges, starting the backup manager produces error messages such as: You do not have administrative privileges, so settings cannot be stored globally for this computer (in HKEY_LOCAL_MACHINE). ...
Symptoms In the backup log, you see informational messages similar to: * INFO: 0x30000: Protected storage could not be restored: Key not valid for use in specified state. [-2146893813 (0x8009000B)] {eFS:Crypto-AES:781} Known Causes And Resolution...
ProblemThe software appears to work correctly, but the Windows System Event Log has side-by-side (SxS) activation errors similar to the following:General activation context failed for ...\MFC80.DLL (The referenced assembly is not installed on your syste...
HOW TO STARTING A NEW CHAIN: * In ShadowProtect manage the agent in question * Perform a full backup * Verify the name of the current chain by looking at the Backup Jobs tab in ShadowProtect. Under Basic Properties the Task Details line will have ...
Problem The backup finishes with warnings. In the log viewer, you can see warnings similiar to the following: INFO: Uploading file: C:\Documents and Settings\Username\Application Data\Microsoft\Outlook\outlook.pst WARN: 30000: Failed to read dat...