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Knowledgebase : > Install the Anchor Server (Private Cloud Only)
OVERVIEW It is recommended that you perform a file-level backup on the drive where your file store exists, and a bare-metal backup of your Anchor server. These can be scheduled at the same time for consistency. BACKING UP ANCHOR COMPONENTS There are t...
OVERVIEW This article contains two sections: an _Apache Server_ section, and an _Anchor Server_ section. You must configure Apache with an SSL certificate in order to allow mobile devices to connect. You must also configure an SSL certificate for your An...
WHAT IS A DUAL HOSTNAME ENVIRONMENT? By default, the Anchor and Apache services are installed on one server with one shared domain (for example, https://file.syncapp.com), and run on the localhost. Port 443 can only be used by one service. Under these de...
WHAT IS A HIGH AVAILABILITY ENVIRONMENT? By default, the Anchor Server Installer installs a single Anchor, Apache, and database server on one machine (physical or virtual). The basic recommended server requirements for this type of environment can be fou...
OVERVIEW Before you run the Anchor Server Setup Wizard, it is important to plan your environment and ensure that your system meets all requirements.   MINIMUM RECOMMENDED HARD DISK 350mb for installation 1TB+ direct-attached hard disk ...
ANCHOR SERVER REQUIREMENTS The Anchor Server requires that the following TCP ports be open on the firewall: * 510 - HTTPS connections * 443 - Secure agent-server connections * 80 - HTTP connections DESKTOP CLIENT REQUIREMENTS The Anchor desktop...
There are three components that we recommend you backup in order to ensure rapid restoration and zero data loss: * FILE STORE - Contains your raw binary data, configured at system set-up. You can find your file store location by going to All Organizat...
For full instructions, please reference the How Do I Set Up a Single Domain SSL Certificate or a Wildcard Certificate [https://secure.efoldering.com/support/index.php?/efolder/Knowledgebase/Article/View/467/0/anchor---how-do-i-set-up-a-single-domain-ssl-c...
THE HOSTNAME FIELD In the _Settings_ tab of the web portal, you can specify your organization's domain name in the hostname field. This is used by Anchor Server to generate links for login emails, forgotten passwords, and so forth. The hostname is also p...
OVERVIEW Most operating systems (Windows included) do not allow you to map a drive to hosts whose identity has not been confirmed by a third-party (GoDaddy, Verisign, Thawte, etc.) WebDAV connects on port 443, so you must configure SSL on your Anchor ser...
OVERVIEW The Web Preview tool allows users to browse files and view shared items in the web portal and on mobile devices, without needing to fully download content. The Web Preview tool is hosted within eFolder's server environment; however, private cl...
OVERVIEW Anchor utilizes two separate storage mechanisms to allow for scalability and rapid-access: * File store--contains compressed and encrypted raw binary data. File stores can become quite large as systems scale in size. * Root store--made up ...
OVERVIEW The following is information on how to perform a system migration. Please note, however, that it is important to first contact eFolder Support so that they can assist with this process. INSTRUCTIONS To prepare for the migration: * Stop th...
OVERVIEW When setting up an Anchor Private Cloud environment, you need to configure an SSL certificate for your Apache server. If you already have an existing IIS_ .pfx_ file, you must first convert it to a _.key _file using the OpenSSL application, acco...
OVERVIEW Anchor allows you to configure custom branding settings that conform to a company's branding strategy or style guidelines. In the _Branding_ page of the administrative web portal, you can define a custom logo, icon, splash screen, program name, ...
OVERVIEW Anchor stores user data in buckets, called roots. Every type of data lives within a root, including: * Personal root, which stores a user's personal files and folders * Team Share root, which stores Team Share files and folders * Backup ...
OVERVIEW This article outlines the process of _renewing_ an SSL certificate for your Apache or Anchor server. For instructions on configuring a _new _SSL certificate, please reference the How to Configure a Single Domain SSL Certificate or a Wildcard C...
OVERVIEW In some instances, when you are installing the Anchor Server, you might be prompted to enter a password. TROUBLESHOOTING STEPS If you are prompted for a password when installing the Anchor Server, please make sure of the following: * You ...
OVERVIEW In addition to reviewing the activity log and monitoring reports through the administrative web portal, private cloud partners also have access to the web-access.log file, which provides detailed information on captured events. The web-access.lo...
To facilitate the transfer of large data sets to the Anchor Server, it is possible to seed data: * Copy the data you would like to seed to a portable medium (hard drive, USB drive, etc) * Install a desktop client ON the Anchor Server and register it...
OVERVIEW To facilitate the transfer of large data sets to the Anchor Server, it is possible to seed data. INSTRUCTIONS * Copy the data you would like to seed to a portable medium (hard drive, USB drive, and so forth). * Install an agent _on_ the A...
OVERVIEW Anchor utilizes two separate storage mechanisms to allow for scalability and rapid-access: * File store--contains compressed and encrypted raw binary data. File stores can become quite large as systems scale in size. * Root store--made up ...
For instructions on how to configure an SSL certificate, please reference the How to Configure a Single Domain or Wildcard SSL Certificate [https://secure.efoldering.com/support/efolder/Knowledgebase/Article/View/467/0/anchor---how-to-configure-a-single-d...
OVERVIEW In some instances, you might experience issues registering desktop clients. INSTRUCTIONS * First, on your server, launch _Services_. In the _Services_ window, make sure that the server service is running on your server machine. * If it is...
UPDATING ANCHOR DESKTOP CLIENTS Partners do not need to manually update desktop clients. A deployed desktop client periodically checks in with its Anchor server, whether it's hosted privately (private cloud partners) or hosted by the eFolder Anchor cloud...
OVERVIEW Apache HTTP Server Version 2.4 has recently been released, providing additional features and addressing security vulnerabilities. We highly recommend that all private cloud Anchor partners upgrade to this latest version of Apache HTTP Server. As...
OVERVIEW With the release of Anchor 2.5.3, newly installed desktop clients will be unable to connect to the Anchor application server unless the server is using an SSL certificate issued by a trusted root Certificate Authority (CA). If you are a private ...
OVERVIEW A Wildcard SSL certificate secures your website URL and an unlimited number of its subdomains with a single SSL Certificate. A single Wildcard certificate can secure both _www.yourcompany.com_ and _blog.yourcompany.com_. Using the wildcard notat...